Now I have the VHS-DVD 3 installed and working properly. Roxio, it doesn't have to be this difficult and painful!!!Īfter communicating with Roxio's chat support I was able to enable the program on my new computer, I was asked for some evidence of the purchase, fortunately I keep the box and disk of the original software. Even though they still sell this version online, it no longer has phone support so they refuse to let me actually talk to someone real. I'm on day 3 trying to convince Roxio how to fix this as they don't seem to have a clue. Now, a few years later, I bought a new PC and can't install this because of the same problem. My profile on Roxio identifies the original key that did not work. After 4 days back and forth between Roxio and Best Buy, FINALLY Roxio gave me a new Key, to work one time, so I could install the software. The installer will prompt you to connect the device when. But I could not find one BB store that knew anything about it. The included Roxio Video Capture device acts as a serial key when installing Easy VHS to DVD for Mac.
The way it was supposed to work was they validated it at the store when you purchase.
Hopefully, you'll gave us another once you installed your OS as there may have been something else at play besides our software.VHS-DVD 3+ purchased at Best Buy contained a 2nd BBY serial number. They have been tested repeatedly by our engineers and customers alike with none of the issues you experienced. However, the clean install instructions have never caused a complete failure of an OS. "Missing certificate file" error when attempting to run Creator 2010 applications I think this article that may have also helped you: I'm sorry that Firehancer's solution didn't work for you. using a USB capture device that comes with Roxio Easy VHS to DVD. I would have responded sooner, but was on vacation. To use Elgato Video Capture for Windows, you will need to download both the Driver.
Roxio should be ashamed for putting out such a garbage product. Only wanted to convert some old tapes to DVD, that's all. I know, mess with the registry at your own risk. No Roxio product will EVER poison any computer I own. But i'm grateful because I'm still suckin' air and I have carbonite to get my files back.Įnough already. Looks like I'll have to re-install the OS and that doesn't make me very happy at all.
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